The World of Computing and Solutions

Want to lower your cell-phone bills? You can with the next step in VoIP: Wireless VoIP. To make the move, you need a Wi-Fi phone that can tap into any available hot spot and thus emnable you to make a free or chape calls from any Wi-Fi access point on the planet.

Currently, only a few Wi-Fi phones are designed to work with different services. the $150 ZyXel P-2000W V2 handset, for example, and th $250 D-link DPH-541 work with open VoIP services such as BroadVoice. And Vonage customers can tap into accessible Wi-fi hot spots in, say, London, or Paris using the $130 UTStarcom F1000.

The latest and perhaps most anticipated Wi-Fi phones is the iPod-styled Netgear SPH101 Wifi phone for Skype. The $250 phone can connect on any open Wi-Fi Network, letting Skype users place free calls anywhere in the world where they can hit a hot spot. Also expected to be available by the time you read this is Belkin’s $180 Wi-fi Phone for Skype, which is touted as having similar features. The downside: Wi-Fi phones typically have shorter talk times - 2 to 3 hours - than standard cell phones.

None of these Wi-Fi phones include cellular service, but you can turn some smartphones into Wi-fi handsets by downloading client software to tap into your VoIP account. Skype for Pocket PC is free software that handhelds using Pocket PC 2003, or Windows Mobile 5.0. It’s far from perfect, but why pay outrageous charges when you may be able to place a call for nothing?

VOIP (Voice Over IP Phone Service)

You know the cost savings of voice over IP phone service, but only about 16% of small to midsize businesses have made the switch to VoIP, according to a survey by technology consultancy Savatar. Why? Because most Internet Phone services don’t offer communication packages designed for small businesses. Now that’s changing, with a variety of tiered services that can fit nearly any business model.

There are two basic types of VoIP service. The first is designed to replace your existing landline phone with VoIP. Such services are offered by traditional phone companies (AT&T’s CallVantage and Verizon’s VoiceWing), cable companies (Time Warner Cable’s digital phone and Comcast’s Digital Voice), and VoIP pioneers such as Vonage and Packet8.

Vonage is atthe forefront. Its $49.99 Small Business Unlimited Premium package includes unlimited local and long-distance calls anywhere in the U.S., Canada, and Puerto Rico, as well as dedicated fax line, unlimited call forwarding, and the ability to send all voice mail to an e-mail account. Additional lines cost around $12.99 for 500 minutes.

The second type of VoIP service is the free or nearly free services such as Yahoo Messenger with Voice, GoogleTalk, and Skype. These software applications let you place calls from a PC or connected handset to other users of the same serivice at no charge. Most also let you call out to regular phone numbers for just a couple cents per minute.

The leader in this category is Skype, which even allows you to purchase a regular phone numbers so that people with traditional phones can call you on your PC. Skype also offers free conference calls, file transfers during calls, call forwarding, and several for-pay features. Skype for Business includes free software that lets group administrators purchase Skype Credits and then track and distribute them to employees, who can use them for Skype premium services such as calls to regular phone numbers and voice mail.

VoIP isn’t a perfect solution. The issue of 911 service has yet to be satisfactorily resolved, calls are sometimes dropped, audio quality is occassionally inferior, and when the power goes out, so does the phone service. But according to the Savatar survey, 91% of SMB’s that have adopted VoIP would recommend or highly recommend it to others.